Exchange prices are based on the customer returning a repairable core of the same part number. Mavana AS LLC. (MAS) reserves the option to reject any returned units that have been damaged from abnormal causes, such as fire, crash, submersion, cannibalization's, unauthorized repair or excessive wear. Units found to be economically non-repairable (BER) will be returned. The customer will have the opportunity to send a suitable core or the core charge will apply as originally invoiced. Cost of any repair above normal charges which is found, either at the time of the exchange or latter during repair or overhaul, will be billed in addition to the exchange price, unless the quoted Exchange was a Flat Rate Exchange. If an acceptable core is not received within thirty (30) days of date of invoice, the applicable core change will be due. If an acceptable core is received more than thirty (30) days past the date of invoice, MAS reserves the right to credit the core charge less a 25% late fee. FAA and Transport Canada regulations state that you must supply the Engine or Module S/N and/or Aircraft Registration in which the core has been removed from for traceability reasons.

“Flat Rate Exchange” Policy:  Exchange components received in normal run-out condition are subject to MAS “Flat Rate Exchange” policy. This allows for the straight exchange of like items without the inconvenience additional Billings  In order to qualify, the returned core should be as it was removed from the aircraft either due to time expiry or an operational requirement. Returned cores will not be accepted with the following conditions: Traceability - All cores must have traceability back to an engine serial number and/or aircraft registration number, with a removal date. A removal tag and/or log card as is required. Missing Parts - All parts specified by the OEM to be part of the unit must be present. Missing Data plate - All cores must be received with the original data plate. Incorrectly Identified - Cores received missing modifications, when indication by the part number on the data plate to be incorporated, are not acceptable. Previously Dismantled - Cores dismantled by the operator or another overhaul facility are not acceptable. Submerged in Water - The core will be beyond economical repair. Catastrophic Failure - Any major failure of internal drives is not acceptable. Fire Damage - Cores subjected to high temperature resulting from a crash or other incident cannot be overhauled and are deemed to be scrap by the OEM. Impact Damage - Cores removed from an incident that have any external damage are not acceptable. Improper Storage - Cores showing excessive dirt or corrosion from improper storage are not acceptable. Improper Packaging - Cores returned with insufficient packing protection may require additional “Hard Landing” inspection requirements, which will result in additional core Billings PMA, Non-Authorized Vendor Repairs - PMA, Extex, DER and Timken markings on cores are not eligible cores for Exchange sales. Any cores received in an unacceptable condition will be returned, or an additional billing will be processed to cover the discrepant parts. The customer will be contacted at the time of billing to discuss the problem and determine what options may be available. This Exchange Policy is subject to and must be read in conjunction with MAS's "Terms of Sale." By engaging in any exchange transactions, the client agrees to comply with both this Exchange Policy and the Terms of Sale.

All components sold or Exchanged by MAS are accompanied with the warranty provided by the respective Original Equipment Manufacturer (OEM) or the authorized repair facility. MAS will assist with the warranty claim process for any if these items as a service to the clients. MAS accepts warranty returns for any unit sold in guaranteed repairable condition that is deemed non-repairable or BER by an authorized repair facility.

The above warranty shall be the sole and exclusive remedy. The foregoing warranty is limited and exclusive. MAS makes no other warranty, express or implied, of merchantability or fitness for a particular purpose. In no event will MAS be liable for resultant damage, loss or use, or consequential damages.

Any unit purchases from MAS may be returned for credit, in its original unopened packaging, via appropriate shipping methods within thirty (30) days of the purchase at its original price less a 25% restocking fee. The purchase price of any unopened unit returned after this period and up to the first sixty (60) days after the initial sale may be credited to the customer’s account less a 25% restocking fee. MAS reserves the option to deduct an additional 25% for each additional thirty (30) day period the customer keeps the unopened unit. If the unit is purchased from a third-party vendor by MAS on behalf of the customer, MAS reserves the option to invoice the customer for any restock fees charged by the third-party vendor. MAS reserves the option to invoice the customer for costs incurred in the re-certification of any unit returned for credit. If any unit returned for claimed warranty is found to be functional with no defects, MAS reserves the option to invoice the customer for cost incurred in the re-certification of that unit. All return shipping costs including freight, customs, duty, tax's or any charge associated with any return is the responsibility of the client.

MAS fully complies with all U.S. export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). As a Term of Purchase, MAS requires its suppliers to use reasonable efforts to cooperate with, and assist, MAS in the correct identification and classification of items provided by the customer or manufactured to customer’s requirements, designs and/or specifications, which may be subject to U.S. export control regulations.  If the supplier cannot, or will not, make commonly reasonable efforts to assist MAS in the correct identification or classification of items relative to U.S. export control regulations, then the supplier hereby indemnifies and holds harmless MAS from any resulting violation and/or penalties which may arise from the inaccurate classification of items and any resulting exports of such items which occurs. The term “item” (as described herein) includes product or hardware, technical data, software, or technology which is subject to any U.S. export regulation. “Item” does not just refer to the physical product itself. MAS will not export restricted items without documented proof of a license or agreement from the appropriate U.S. governmental authority, and will follow all terms, conditions and provisions on such license or agreement as a condition of exporting and engaging in business with its customers. The supplier will also ensure that all company personnel who represent the supplier in a visit to MAS will identify their citizenship/nationality.  In the event MAS informs supplier that restricted items will be involved or accessible on a site visit to a MAS facility or customer otherwise knows that restricted items will be involved or accessible on a site visit to a MAS facility, customer will only send personnel on such a site visit who are authorized by the U.S. export regulations to receive and work with restricted items.